Business Processing Services

Business Processing Services provides service in the Indian marketplace and supports Xchanging's business operations worldwide, providing world class business processing services for Xchanging as well as for its customers, which are some of the best known brands in the world.

With the best-in-class transition methodology, Xchanging services are built around seven areas of expertise that are considered essential for bringing about the transformation that Xchanging is looking for.

These seven areas of expertise, referred to as Xcellence Competencies are:

• People
• Service
• Environment
• Process
• Implementation
• Sourcing
• Technology

These key drivers are supported and enabled through Xchanging's world class methodology - Xcellence, which is described as its DNA. It is a thread that runs through everything that it does. If radical improvement of non-core processes is the 'what' of Xchanging, Xcellence is the 'how'.

The unique business processing services work is based on Service Definitions that accurately define what customers expect and then measure the service quality against not just operational performance but customer perceptions as well. This is why it is a 'service' - much beyond an outsourcing 'transaction'. This approach is unique to Xchanging.

Global Processing Services specialize in:

• Financial and accounting processing services
• Insurance administration processing services
• Securities clearing and settlement processing services
• Procurement administration services