Exp : 6 - 11 Yrs
Location : Gurgaon
Responsibilities
- Interact with end users on technical problems.
 - Tier 1 and 2 support for Stingray, Host Access, SourcePro, IMSL, HydraExpress and Views.
 - Create and set up test environments.
 - Troubleshoot and replicate issues reported by customers.
 - Work on customers’ code and write didactic samples.
 - Drive resolution of those problems, which include: o Technical Issues.
 - Questions around the components or tool usage.
 - Questions around best practices.
 - Research, understand, and advocate Our software.
 - Research, document and escalate tickets following the team’s processes and procedures.
 - Drive early resolution of issues.
 - Maintain a positive attitude – Support engineers are required to be respectful, fair, gracious and knowledgeable.
 - Treat customer data respectfully. Due to the sensitive nature of some of the data from our customers, this position requires confidentiality.
 -  Be a part of the on-call rotation as needed. 
 
Desired Candidate Profile
- BA/BS degree in CS or similar.
 - Prior experience in a technical support role.
 - Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable.
 
                                            
                                            
                                                
                                                
                                                
                                                
                                                
                                                
                                
                                
                                
                                
                                            
                                            
                                            
                                            
                                            
                                            
                            
                            
                            
                            
                            
                            
                                    
                                    
                                    
                                    
                                    
                                


