Responsibilities & Tasks :
- Develop and Supervise NOC operations for enterprise customers
- Monitor the Enterprise network performance 24x7
- Meeting SLA as per criticality of incident
- Take proactive actions in case of failures and service degradations of individual customer. Inform the customer about it
- Database of incidents generation, maintenance & creating MIS reports
- Prepare the Incident Management process for Enterprise customer complaints
- Develop and manage NOC operations for Enterprise Customers
- Implement the Incident Management process and adhere to it.
Employment Type: Contractual (On third party payroll)
About Us :
Communication is changing the way we live and work. Ericsson plays a key role in this evolution, using innovation to empower people, business and Society. Ericsson is not only the world's leading provider of telecommunication equipment it is also a global services leader with a portfolio that includes network rollout and professional services, such as managed services, consulting and education, systems integration and customer support.
At Ericsson we use innovation to empower people, business and society. We envisage a Networked Society that is sustainable, and where everything that can benefit from a connection will have one. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people's lives, and the world we live in. Ericsson is the world's fifth largest software company and among the top-10 global IT services organization. Spearheading the organization's services strategy is Ericsson's Global Delivery Model with has four centers around the world – India, China, Mexico and Romania.
Ericsson India Global Services (EGI) is the largest and the fastest growing Global Services Center (GSC) that delivers a wide array of multi-vendor and multi-technology ICT services to leading telecommunication operators across the world. From managed services to application development & management, consulting, systems integration, product engineering, Customer Support, R&D and outsourcing EGI offers the full gamut of services for telecommunication operators.The width and the depth of EGI's service portfolio offers its talented team of over 19000 people (as on March 31st, 2015) unique opportunities to work on frontier technologies creating solutions that shape the future of the telecommunication industry.
Consulting to outsourcing: EGI's range of services helps operators around the world to focus on their core business of attracting, serving and retaining customers. Operators can minimize risk by engaging EGI to integrate equipment from multiple vendors and handle technology-change programs, as well as to design and integrate new solutions. EGI runs the world's largest Network Operations Center (NOC) managing more than 300 million subscribers. EGI is strongly supported by Ericsson's 10 Regions covering 180 countries.
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