BT Hiring Fresh Graduates for CMCC Associates Role at Gurgaon (Any Graduates except BE/ B.Tech / ME / M.Tech)

CMCC: Customer Management & Contact Centre

Process overview:

CMCC will focus on the contact centre elements of dealing with customers and managing the customer experience. It would act as a back office factory, that is an off line expert team offering back office support to the Consumers whose orders have failed a happy path and have fallen out because of an issue. In simple terms, an order before getting fulfilled could fall out because of various reasons in the order journey like DOB mismatch, incorrect address etc. It becomes imperative that the error is corrected and the order be put back on a happy path!! This team would focus on exactly this and get in touch with customers by either calling them or through chats to correct the error and get the order journey completed.

Role: Blended/Chat
Designation: Advisor/ SME.

Skills Required:

• Excellent verbal and written communication.
• Good typing speed (40wpm with 90% accuracy)
• Flexible to work in shifts.

Work and Shift details:

• Work location is Gurgaon, cyber city.
• 9 hrs shift.
• 5 Days working, no fixed weekend off

Talking Points:

• BT in India is setting up one of the biggest captives and working in captive has an edge over working in a BPO.
• Medical Insurance benefits & Accidental Insurance coverage.
• Free cab service.
• Night Shift allowance.
• Opportunity to move laterally within the organisation, through IJP for various other roles and business units which exist.